TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS OF “ROCK DAYS 2023”

Glossary:

  • Tourist event: Rock Days – rock weekend
  • Organiser: Tourist agency 4EVERTRAVEL, 4MEDIA d.o.o., Ogrinova 30, 1291 Skofljica,
    Slovenia.
  • Tourist package: gift, promotional, free.
  • Voucher: paper, digital tourist package (entry to the venue)
  • Wristband: exchange for voucher, allows movement, parking at the venue (Holliday Village
    Zaton) and entry to the concert venue (discotheque Saturnus)
  • Venue: TN Holliday Village Zaton
  • Concert venue: discotheque Zaton
  • Eligible persons: persons who have purchased a tourist package – voucher, which gives
    them access to the tourist resort, accommodation, parking and the concert venue.
  • Website: https://www.rock-days.com
  • Terms and conditions: The following conditions apply in full at the venue.
  • Programme of the tourist event: published programme of the event on the website
    https://www.rock-days.com
  • Visitor: means any eligible person who has purchased a tourist package – voucher.

This page informs you and sets out the general terms and conditions of use between the tourist agency as the event organiser, the purchaser of the tourist packages, the eligible persons present at the TN Zaton Tourist Resort for any reason. The General Terms and Conditions are an integral part of the tourist packages and are published on the website https://www.rock-days.com. By purchasing a package or receiving a voucher or by your presence at Holliday Village Resort, you agree to be bound by the following terms and conditions.

You are advised to read them carefully. 

The tourist agency, as package organiser, reserves the right to change these terms and conditions at any time. Any changes will be published on the website https://www.rock-days.com. Please check them regularly.

It is the responsibility of the eligible persons to monitor the website regularly and get the updated information. If the package has been acquired after any change to these terms and conditions, the eligible persons agree to be bound by the new, updated rules of the version of these General Terms and Conditions. 

The tourist agency, as the organiser, reserves the right to change or update the programme, venue, concert venue or schedule of events at any time without prior notice. Any possible changes will be announced on our website and/or Facebook page, this is why regular monitoring is essential. 

The tourist agency as the organiser reserves the right to change the programme and/or parts of the programme of the package, to change the venue, to change the concert venue, to change the schedule or the performing bands in accordance with the concept of the package. In the event of such changes, the voucher shall be equally valid and non-refundable and cannot be returned.

In the event of any breach of these conditions, the tourist agency, as package organiser, reserves the right to cancel the vouchers purchased, refuse entry to the holder, remove the holder from the venue or confiscate the items in question, as the case may be; in no event shall the holder be entitled to a refund of the purchase price of the package. 

The tourist agency, as the organiser, reserves the right to add additional or change performers or bands and/or additional accommodation days. The tourist package may not cover these changes, in which case an additional fee may be required to gain access to the concert venue. All tour package holders and potential visitors will be informed of any changes via the website and/or Facebook page.

The tourist agency, as the organiser, reserves the right to change the content of the programme, the timetable of the programme or to change the event as a whole due to circumstances beyond its control, and reserves the right to change or update the programme, venue or timetable without prior notice and without any obligation to refund the purchase price or exchange vouchers. Any changes will be posted on our website and/or Facebook page, so monitor it regularly.

Each tourist package has its own value and is the property of the tourist agency as the organiser until the full price is paid. By purchasing a tourist package, the visitor accepts in full the general rules of conduct and behaviour laid down by the tourist agency as the organiser and in force at the venue, which are binding on all visitors. 

A voucher in printed form without a perforated part (the part that tears off) is considered invalid. Keep your voucher in a safe place and do not bend or fold it. The tourist agency, as the organiser, accepts no liability for problems caused by mechanical or any other damage to the voucher after purchase, which may result in the voucher being invalid.

The tourist agency reserves the right to adjust the price of tourist packages in the event of a significant negative inflation rate. 

The tourist agency, as the organiser, advises visitors to purchase tourist vouchers only at authorised sales outlets. Upon entering the venue, your voucher will be invalidated and you will be given a wristband with which you will be able to enter and exit all venues in the Zaton tourist resort without restrictions. From that moment on, the voucher is no longer valid. 

The holder of the voucher declares that he/she is aware of the general rules published on the website of the tourist agency as the organiser and that he/she accepts them in full. In the event that the holder does not comply with the rules published on the website and misuses the voucher or wristband in any way, he/she will be removed from the venue and will be banned from further entry and/or will be handed over to the competent authorities.

The tourist agency, as the organiser, reserves the right to refuse or prohibit entry to the venue to anyone who poses any risk or threat to the event itself, who may in any way endanger the safety of visitors or cause any problems. 

Wristbands already issued are not transferable. 

Entry and participation at the venue, including accommodation, is at the sole risk of the visitors. The tourist agency as the organiser shall not be liable for any loss, damage or injury incurred at the venue, including damage, theft, loss of property and vehicles (cars, campervans, motorcycles, including caravans, etc.) if caused by the negligence of the voucher/wristband holder or by the unforeseeable acts of third parties, including force majeure.

In the event of force majeure beyond normal control, such as war, civil or political unrest, acts or orders of the authorities, strikes, catastrophes, pandemics, epidemics or other unexpected factors, the tourist agency, as the organiser of the Rock Days event, may cancel the event and any funds received will not be refunded. 

In the event of cancellation of the event (without the above reasons), the voucher may be returned to the shop where it was purchased within 2 months, in accordance with the terms and conditions of the shop where the voucher was purchased.

In the event of cancellation, date changes or any other changes to the event, additional costs (public or organised transport or other costs) will not be reimbursed to voucher holders or visitors.

The tourist agency, as the organiser, cannot be held responsible for counterfeit vouchers. Both paper and digital vouchers have special protection mechanisms and any misuse of these will be dealt with in accordance with the law. 

All visitors (including minors) fully consent to being photographed and filmed as part of the audience of the whole event. All video, photo and audio material obtained at the venue itself can be used for promotional purposes and other promotional activities of the tourist agency as the organiser. By being present at the venue and the concert venue (regardless of the type of wristband), visitors fully consent to the recording and use of the footage and are not entitled to any monetary or other compensation for this.

It is strictly forbidden to bring any prohibited objects and substances into the concert venue; glass (of any kind), pressure cans, lasers of any kind, gas cartridges/cylinders, fireworks, rockets, firecrackers and other similar objects, as well as objects capable of emitting loud noises and any object that could be considered as a weapon. 

Rock Days operates on a zero-tolerance policy and those attempting to enter the concert venue in possession of drugs will be refused entry. 

If a person is found in possession of illegal substances or prohibited substances at the concert venue, law enforcement will be notified and the person’s wristband will be destroyed or removed, the person will be removed from the venue in an escorted manner, and further entry to the venue will be prohibited without any explanation and without refund of the voucher purchase price.

Upon entering the venue, you may be searched by officials of the Holiday Village Zaton Tourist Resort. Any prohibited items or substances mentioned above will be confiscated. In the event of possession and seizure of illegal drugs, the law enforcement authorities will be informed and prosecution will follow. 

WARNING: Exposure to loud music can cause serious hearing damage. Rapidly changing lights can be dangerous for people suffering from epilepsy.

Force Majeure: In the event of circumstances beyond the control of the tourist agency as the organiser, such as war, civil or political unrest, special orders or instructions from government authorities, strikes, disasters, epidemics or other unforeseeable events, the tourist agency as organiser may cancel the event and the voucher purchase price will not be refunded in full.

Only visitors who are 18 years of age or older on the first day of the official start of the event may enter the concert venue on their own. Officials of Holiday Village Zaton Tourist Resort may ask for a valid ID/proof of identification (valid passport or valid ID card, a copy is not sufficient) at the entrance to the concert venue. Voucher/wristband holders under 18 years of age may only enter if accompanied by their parents or legal guardians. 

Parents and/or legal guardians are fully responsible for their children/minors for the entire duration of the event. Children and minors will not be served alcoholic beverages at the venue.

The tourist agency, as the organiser, accepts no responsibility for goods or services purchased from other traders or providers of products or services at the venue itself. 

The voucher may not be used for marketing, media promotion or sales promotion purposes without the prior written permission of the tourist agency as the organiser.

In the event that the visitor does not respect the hotel’s house rules or causes damage (intentionally or unintentionally), the tourist agency, as the organiser, will not be held liable for the costs incurred. The visitor is responsible for dealing with them on site, directly with the TN Zaton Tourist Resort or the facility where the damage occurred. The same applies to all means of transport or anything else within the organised programme.

When registering, the visitor is obliged to provide the organiser with precise information about himself/herself and the persons he/she is registering for the trip (the name must match the name on the passport). Should the visitor be prevented from continuing the trip due to non-compliance with the rules, he/she shall bear all the costs incurred by him/her and his/her companions in this respect.  The visitor must respect the rules of the restaurants and hotels (many medium and high category hotels require appropriate wardrobe, e.g. long trousers, to enter the restaurant) and cooperate in good faith with the organiser’s representative and the service provider. If the visitor fails to comply with his/her obligations, he/she shall be liable to the organiser for any damage caused, and the organiser declines any liability for any damage that the visitor may suffer as a result of such failure.

Please behave responsibly at the venue and take care for your own safety and the safety of other visitors. If a visitor is caught urinating outside the designated toilets or urinals, their wristband will be destroyed or removed and they will be removed from the venue without further access to the venue and without a refund of the voucher purchased. Please separate your waste and put your rubbish in the bins provided.

Burning plastic, tents, furniture and any other combustible items at the venue is strictly forbidden and a criminal offence!

Asocial and deviant behaviour in the venue area is unacceptable and visitors with such behaviour will have their wristbands destroyed or removed, will be escorted from the venue, and will be banned from further entry to the venue without any explanation and without refund of the voucher purchase price. 

Pets

Pets are allowed at an additional cost. Pets are not allowed in the concert venue.

PARKING 

Parking is only available to event visitors with a valid voucher or wristband and is included in the voucher price. All vehicles parked in the entire venue area are parked at your own risk. Please follow the instructions of the security staff and the persons in charge of the Holliday Village Zaton Tourist Resort in the car park. 

The tourist agency as the organiser shall not be liable for any loss, damage or injury incurred at the festival, including damage, theft or loss of property and vehicles (cars, campervans, motorcycles including caravans etc.) if caused by the negligence of the voucher/wristband holder or by the unforeseeable acts of third parties, including force majeure. 

The terms and conditions are written in accordance with the Slovenian legal system and all disputes shall be subject to the jurisdiction of the District Court of Ljubljana.


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PRIVACY POLICY, PERSONAL DATA AND COOKIES
4MEDIA d.o.o. operates in accordance with the Law in collecting your Personal Data  (ZVOP-1, Ur. l. RS, št. 94/2007) and of basic policies under EU data protection (EU) 2016/679. 4MEDIA d.o.o. guarantees accurate and up-to-date information and also has the right to change the website content without further notice. 4MEDIA d.o.o. holds no responsibility for problems caused by possible website changes, updates or renewal. TRADE MARKS All trade marks, logotypes, photos and other materials published on www.rock-days.com are, if not noted otherwise, legally protected. The use of any material from www.rock-days is possible only by the 4MEDIA d.o.o. approval. RESPONSIBILITY NOTICE All texts, photos and other material published on this website, serve for the informative purposes only and are selected and edited by 4MEDIA d.o.o. 4MEDIA d.o.o. holds no responsibility for possible inaccurate data contents of the website. 4MEDIA d.o.o. or any other legal or physical party who collaborated on creating this website, holds no responsibility for any direct, indirect or accidential damage, caused to the website visitor because if his false interpretation of the website content. 4MEDIA d.o.o. holds no responsibility for the content of the information published on the third parties’ websites. Privacy Policy Privacy Policy is in effect every time the customer visits our web store and make the purchase. Customers agrees to all of the provisions listed in our Privacy Policy every time the purchase is made in our web store.  We reserve the right to modify this Privacy Policy. All policy updates with the revision date will be posted here. This Policy covers 4MEDIA d.o.o. and its affiliated Partners. It includes and explains the Legal Basis that 4MEDIA d.o.o. has, what Personal Data we collect about the customer and what we do with that data. Company information: Company: 4MEDIA d.o.o. Adress: Ogrinova 30, 1291 Škofljica Registration number: Telephone: 01-5497104 E-mail: info@rock-days.com data on the data protection officer: Name and Surname / company: Vlado Balažinec Contact phone: 01-5497105 Contact e-mail address: vlado.balazinec@rock-days.com COLLECTING PERSONAL DATA AND COOKIES Personal data Collected here are kept private and used by 4MEDIA d.o.o. ‘ 1. We collect the following Personal Information
  • First and Last Name
  • Home address
  • Email
  • Phone number
  • State
  • and any other information user writes when filling out the registration. 4MEDIA d.o.o. is not responsible for the accuracy of the information you listed at the time of registration.
On our www.rock-days.com on line store/website we use »cookies« and this way collect all the customer Personal Data listed above. When you log in to our store, the indentification (“cookie”) will be stamped in your browser so we can gather the information about your shopping habits for the time you spend browsing our website. Your information will be deleted one hour after you exit (log out) the site. On your personal computer we can use code protected (digitally scrambled) cookie that stays there indefinitely, but it is there only for the purpose of identifying your customer ID so we can give you more effective service when you return to our store. 4MEDIA d.o.o. uses information anonymously for analytic purposes only. For shopping security purposes 4MEDIA d.o.o also collects IP addresses of users logged on www.rock-days.com. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. You also have the option to adjust cookie preferences, via the pop-up that appears on our site. This allows you to choose the type of cookies you accept (if any). Facebook cookies: used to enhance user experience and remembering selections in user forms and user settings. Session cookie: used for integration and use of Facebook social plugins. Language cookie: cookie used for storing user language selection. Cookie for remembering the user selection regarding the use of cookies. WHY WE COLLECT PERSONAL DATA We collect Personal Data when needed, to fulfill our legal obligations to the laws of our country, or, when we have to fulfill our obligation in regards to the contract we signed with our customer. We also collect Personal Data in cases when customer gives us their consent for collection of their Personal Data which they can cancel anytime if they so desire. HOW PERSONAL DATA IS PROCESSED All collected Personal Data we process for different purposes:
  • for mailing (invoicing) and when processing receipts when orders sold in our web store are delivered and/or received by our customers.
  • for mailing e-newsletters (in cases when customer agrees to receive our newsletters)
  • to build customer database
  • for delivery of vauchers
  • for mailing of 4MEDIA d.o.o.. news and best offers
  • for marketing research, analytics and to be able to offer better goods and services in our web store. 
PERSONAL DATA SECURITY We keep and store your information as long as you are registered user of our web store www.rock-days.com, as long as you don’t cancel. We keep all the invoices for 10 years. Information collected based on the contract with our customers we keep 5 years after the contract is signed. When the time is up, we can delete Personal Data of our customers or we make it anonymous so they loose a Personal Data character.  DISCLOSING YOUR PERSONAL DATA You decide if or when you disclose your Personal Data to us. PERSONAL DATA ACCES Only the people who work with 4MEDIA d.o.o., have access to customer Personal Data database. They have the authority to process your data, except in the case when customer places the order in our web www.rock-days.com. In this case the order is shipped out to the customer and the only information that will be processed as a part of the order is Order number, Customer Name and Last name, Phone number and Address for delivery. PERSONAL DATA & CUSTOMERS RIGHTS 4MEDIA d.o.o. if you so desire will at any time disclose to the customer the information about how the Customer Data is used, and let you know the kind of data is processed and why, who uses the data, how long the information will be kept and stored. You can also find out if the process is automated and why and the purpose why automated process is used. If there are some mistakes in your personal information we collected please let us know, so we can fix the mistake. You can also ask us to limit which Personal Data we are allowed to process like:
  • when you have issues with data mistakes and information we have, for the time needed to verify the accuracy of the data.
  • If process is unlawful and you don’t require us to delete, but only to limit the data we process.
  • When customer data is not in use anymore, but it is you who need the data for your legal matters.In case all terms stated in (part 17) Basic regulation in personal data security are valid, you can require us to delete your data completely. (Right to be forgotten) and in any other case where you gave us consent allowing us to use your data, but later that same consent was revoked.
You can demand printout of all your Personal Data delivered to you in a structured and readable format and use this information however you like. You have the right to file a complaint against 4MEDIA d.o.o. with our customer service department if you think that 4MEDIA d.o.o. or any other person is doing something illegal  with your data, based on the existing law. PHOTOGRAPHY All visitor agrees to be photographed and recorded in video and audio, as part of the audience, without any limitations. The visitor also agrees, that those pictures as well as audio and video recordings may be used for festival promotion without any limitation, free of charges. DEFENDING YOUR RIGHTS  All your complaints can be sent to anyone listed under paragraph Privacy Policy And Personal Data of this document. 4MEDIA d.o.o. can require you to disclose your document for identity verification purposes. In case you can’t prove your identity, we can refuse your claim. We must respond to any claim you make based on the paragraph Personal Data  & Customers Rights, as soon as we had a chance to get acquainted with the content of the claim and gather proper information no later than 15 days after receiving your claim. POSSIBLE CONNECTIONS WITH OTHER WEBSITES Our web site www.rock-days.com  will have links to other websites and other (franchise like) online stores, 4MEDIA d.o.o. isn’t operating. These other operators could be set as additional service providers on our online store www.rock-days.com, so 4MEDIA d.o.o. in not excepting any responsibility for their browsing security or Privacy Policy. We encourage you in case you cross over to one of these stores to browse or buy goods they offer, to check their Personal Data security and Privacy Policy listed on these websites. LIMITED LIABILITY 4MEDIA d.o.o. is not responsible for damages, if the customer made a mistake or entered wrong or incomplete information at the time of web store or e-newsletter registration, or when using our store to buy goods or services we offer. OUT-OF-COURT SETTLEMENT OF DISPUTES A special regulation of the European Union establishes a new system for resolving disputes related to online purchases on the territory of the entire EU, from 15 February 2016 onwards, with the help of the ODR website, which can be found here. In accordance with legal norms, we do not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that would be triggered by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act. 4MEDIA d.o.o., which as a provider of goods and services enables online trade in the territory of the Republic of Slovenia and other European countries, publishes on its website an electronic link to the platform for online resolution of consumer disputes (SRPS). The platform is available to consumers at the link here . That regulation derives from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) no. Regulation (EC) No 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22 / EC. COPYRIGHT All content, images, videos and other audiovisual works published on the website www.rock-days.com are prohibited from copying or otherwise using, unless otherwise specified on the website rock-days.com. All content, images, videos and other audiovisual works may be used by franchise stores – Rock Days partners with the prior approval of 4MEDIA d.o.o.
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